Frequently Asked Questions

All bookings are made directly through our website — no calling or texting required. Browse available profiles, choose your companion, select a service and time, verify your phone number, and submit your request. Our system checks her availability automatically and you'll receive a confirmation if she's free. The whole process takes a couple of minutes.

Availability changes throughout the day. The profiles page only shows companions who are currently available — if no one is showing, all companions are busy at that moment. Check back in a little while, availability can change quickly.

You can book for now or for a time later in the same day — for example, a few hours ahead if you know your schedule. Same-day bookings are handled entirely through the site. For anything beyond the current day, please reach out via the support page to discuss arrangements.

Standard platform bookings are cash on arrival with no upfront payment, so if your plans change you simply don't attend — no action needed. If you've made a prepaid advance arrangement directly with us, please refer to our cancellation policy for applicable fees and get in touch via the support page.

Yes — if a companion is available and showing on the profiles page, you can book her right now through the site. The system processes requests in real time, so there's no waiting around. If someone you'd like isn't available at the moment, check back shortly as availability updates throughout the day.

Once your booking request is accepted, you'll be automatically redirected to a booking confirmation page. This page shows your booking details, the address, and a button to reveal your room number when you arrive. You don't need to message anyone — the system handles everything and updates in real time.

No-shows are taken very seriously. Our companions' time is their livelihood, and wasting it has real consequences. If you confirm a booking and don't attend without notice, your phone number, device, and IP address will be permanently banned from our platform. There is no appeals process. If something genuine comes up and you can't make it, please let us know through the support page as soon as possible.

Yes, absolutely. Every companion on our roster has been personally verified by us before joining. The photos are real, unedited, and accurately represent the person you'll be meeting. What you see is genuinely what you get.

Yes. We have a strict no-filter, no-heavy-editing policy. Profile photos are honest representations — no misleading imagery. If a photo ever feels inaccurate, that's something we take seriously.

All of our companions are independent contractors. Society's Secret acts as an introductory agency — we connect you and handle the logistics, but each companion manages her own schedule and availability.

Of course. Browse the available listings and book the companion you'd like directly from her profile. If she's not currently showing as available, check back later — availability updates in real time throughout the day.

All of our companions are based in Wellington, New Zealand. Society's Secret is a Wellington-first agency — we don't work with out-of-town companions, which means smoother, faster bookings and a more personal experience.

For prepaid advance bookings made directly with us, we offer a refund minus a $50.00 cancellation fee. Please reach out via our support page as early as possible and we'll process things promptly.

Standard bookings through our platform are cash only, paid in person when your booking begins — no upfront online payment is ever taken. For special advance arrangements made directly with us, bank transfer may be available. Bank transfer bookings incur a $50.00 cancellation fee if cancelled for any reason.

If you've paid via bank transfer and don't attend without notifying us, we reserve the right to retain the full payment. A refund may be considered at our sole discretion depending on the circumstances. If something comes up, please contact us through the support page before your booking time.

No. Standard platform bookings are cash on arrival — you only pay when you're there, so there's nothing to refund. Cash paid in person at the time of a booking is final in all circumstances.

Absolutely. Discretion is at the heart of everything we do. Your contact details and booking history are treated with complete confidentiality and are never shared with anyone outside of what's strictly necessary to manage your booking.

Generally, no. ID is only requested in situations where a companion has genuine reason to believe a client may be under 18. In that case, valid photo ID is required before the booking proceeds. This is non-negotiable and exists purely to protect everyone involved.

Yes, completely. We don't discuss client details with anyone — not our companions, not third parties, no one. The same discretion we ask clients to extend to our companions, we extend right back. You're in safe hands.

Our platform blocks bookings from VPN, proxy, and anonymising connections as a security measure to protect our companions from fake or malicious booking attempts. This isn't something we can make exceptions for — simply disable your VPN or switch to mobile data and the booking process will work normally.

Phone verification is a safety measure that protects our companions from anonymous fake bookings and time wasters. A real, verified number means there's accountability on your end — and that's what keeps our platform safe for everyone. The code arrives by SMS and the process takes under a minute.